加拿大Focus咨询机构为香港地铁做的最新的绩效咨询前期培训英文版

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27页CostandPerformanceManagement:CreatingValuewithMeasuresPresentedbyFocusedManagementInc.<br>FacilitatingPerformanceImprovementThroughBetterUseOfInformationAndTheApplicationOfDecisionSupportTools<br>AtIssue<br><br>ImplicationsofTheFishTankSyndrome<br>Weneedavarietyofperspectivesandwithwhichtoobtainabalanced,disciplinedanddynamicviewofourbusinesses<br>Weneedtodevelopacommon/agreedunderstandingofthebusinessandallofitscharacteristics<br>Weneedaconstantlyavailablesetofreferencepointstowhichwecanreturn<br><br>Weneedalivingrepositoryinwhichlocateandmaintainknowledge<br>Result–WhatIsAtStake<br>Inappropriatemeasurementsystemscanbecostlyexperiments<br>Sobey’s$50mERPwriteoff<br>Boeing’sproductionproblemsinthelate1990’s<br>MalcolmBaldridgewinner,WallaceCo’bankrupt<br>Fortune500companieswillfacea$31.5Billionknowledgedeficitnextyear<br>Byhowmuchcanprofitbeincreasedbychangingyourproduct/marketmixtofocusonyourmostprofitableproducts<br><br>PerformanceArchitecture<br><br>Acombinationofabusinesslogicmethodology,relevantsoftwareandsystemscapability.Thelinksbetweenthetoolsareasimportantasthetoolsthemselves.<br><br>PerformanceArchitecturetoDriveValue<br>UnderstandtheOrganization<br>Value-BasedManagement<br>“VBMisaholisticmanagementapproachthatencompassesredefinedgoals,redesignedorganizationalstructuresandsystems,rejuvenatedstrategicandoperationalprocesses,andevenrevampedhumanresourcespractices”.<br>“ThisholisticpracticeofVBMisinsharpcontrasttothefinance-drivenappearancethatVBMhastakenoninthepast…”<br>INSEADWorkingPaper,Areyou(Really)ManagingforValue?<br><br>Processesarewheretheworkisdone<br>“Ifyoucan’tdescribewhatyouaredoingasaprocess,youdon’tknowwhatyouaredoing.”<br>W.EdwardDeming<br>HowWeOrganizeOurselvesTheThreeLevelsofPerformance<br>OrganizationWorkisPerformedbySystemsofProcesses<br>DetailedProcessMap<br><br>ABC&ProcessAnalysis:ThoughtfulInteraction<br><br>ActivityAnalysis<br>ThefirststepinanABCanalysisistounderstandwhatactivitiesareperformedintheorganization.<br>ActivitySurveyQuestionnaire(ASQ)facilitatessimpleandefficientcollectionofactivitydatathroughouttheorganization,preparesthedataforimportintoanalysistoolsandproducesdraftactivityandprocesscosts.<br>Let’sseeASQinaction<br>BestPracticeAnalysisUnitCostComparison<br><br>KeyProcessMeasures<br>LinkingProcesstoJob<br><br>KnowledgeManagementCreates“LivingProcesses”<br>MeasuresSoftwaretoInfluenceHumanBehavior<br>DistributionofconsistentandappropriatemeasurementinformationtoeveryoneintheorganizationisfundamentaltocutionofA/VBM<br>Useofcomputertechnologies-datawarehouse,OLAPandpresentationlayersoftwareprovidethe“media”ofdistribution<br>Itisthemediathatfacilitatesorganizationchange.Themarriageofmanagementphilosophywithtechnologyandtheimperativetocreatevalue<br>Themediaisrepresentedbythepresentationofcurrentmeasuresandperformanceinformationoncomputerscreenstoallaccountableparties<br>Thesuiteoftoolsincludessoftwaretoperformsimulationmodelingofprocessesandeconomicperformance<br><br>DrivingPerformanceinOrganization<br>Determinestakeholderneeds<br>Developorganizationstrategy<br>Analyzeactivities,processesandmeasures<br>Determinecosts,currentperformanceandbenchmark<br>Establishperformancestandards<br>Establishgoals/budgets&actionplans<br>Deploymeasuresandknowledgerepositorysystems<br>WorldClassToolsToLeadYouIntoTheFuture<br><br>ThePartnershiptoImplementYourPerformanceArchitecture<br>FMIServices<br>PerformanceArchitectureFacilitation<br>ProcessImprovement&Management<br>ActivityBasedCosting/Management<br>ValueBasedManagement<br>KnowledgeManagementSystems<br>InformationPortals<br>OrganizationDesign<br>Client-serversystemsintegration<br>CRM&ERPSystemsintegration<br>......， 大小：1.49 MB